Neal's Yard Remedies Reviews

Absolutely love this brand! Never had any problems whatsoever and the products are stunning.

So,I have a voucher that I used and was happy with my purchase, Just as I was leaving the assistant who hadn't been the most helpful asked me if I heard about a cleanser I explained that as key worker money was tight etc. I felt so pressured with a hard-sale act that I ended up buying something I didn't want. I am so annoyed with myself and so angry about the pressure put on me. I do not want this product or can afford it. I hope to return it but am not sure if you can an item (unused) just for being pressed into buying it. So upset and tearful with embarrassment.

I have used NYR for many years and have always been happy until today when I tried to enter the Wimbledon branch. I was asked to put a mask on, I explained am exempt and was told to go outside and was not allowed to be served in the shop due to company policy. Not only is this outrageous, it is against the Equality Act 2010 due to being discriminatory. I am appalled to be treated in such a way. Perhaps you should actually read up on the guidelines you are trying to implement, I will be making a formal complaint.

I used to love NYR and was so happy when they opened a branch in my local area. I loved their products and their staff used to be very friendly and helpful. I'm afraid to say that, over the years, NYR have gone downhill to the point that their customer services and service in general is absolutely dreadful. I was prepared to forgive NYR when my husband bought me a 1 hour pregnancy massage only to be given just over 30 minutes because the therapist was running late and had other clients waiting. I was prepared to forgive them when I ordered some products and received a box full of leaking bottles because they hadn't been closed properly when packed. Half the product had leaked out of one of the bottles and the inside of the box was completely wet and sticky. However, the latest saga has left me incredulous. I bought my husband a gift card for a massage and, as the expiry date wasn't written anywhere on the card, he visited the local branch a few months later to find out when it would run out so he could note it down. The woman in the shop checked on the system and told him it was due to expire on 20th June 2020 and he wrote it on the card. Unfortunately, as he works at the NHS he wasn't able to book a massage at the beginning of last year because he was so busy and then, when lockdown happened, the shop was closed so he had to wait until they reopened their treatment rooms. As soon as he received an email, informing him that the treatment rooms were reopening, he asked at the shop and was told to contact the customer care team to find out what he should do about his gift card. He tried calling but was redirected to different departments, and sent from pillar to post without getting any kind of help, so he wrote to them instead. Basically, he received a reply telling him that his card had ran out in January 2020, and that they were unable to extend it. We were completely shocked, firstly that the shop assistant had lied to my husband and then that NYR were prepared to take £60 of my hard earned money for nothing. They have basically robbed me of my money! In short, my poor husband, who has had a really tough year working in a hospital during a pandemic has been told he cannot use a gift card that he wasn't even able to use for half of the time it was valid!!! Why did their system say in January that the card was valid until June 2020, and why are they now saying it ran out in January 2020? This is from a company that prides itself on being 'ethical'? Well, I see nothing ethical about stealing money from customers.All I can say is, NEVER buy a gift card from this untrustworthy company. They will do anything possible to wriggle out of giving you the service you paid for.

Just purchased arnica bath salts as a gift for my friend at a hefty cost of £15.50.The jar has arrived & I am horrified to discover it is only 50% full. Rip off Neil's Yard. Standards of are falling fast, what a shame!

i paid good money for a premium product , lets face its not cheap , my delivery came slung in a cardboard box and had leaked everywhere so all product was sticky , customer service couldn't care less and eventually offer 10% refund after multiple messages and pictures , well its the first and last time you get a penny from me - do not recommend

I used to be a long-standing Neal's yard devotee. So sad neals yard has gone this way. As a company it's not customer focused at all. It's like the customer is a pest if they receive incorrect products or damaged items! Their focus on MLM selling is a total turn off and the quality is also no longer what it once was...with ingredients and 'formulas' perpetually altering and the website renewing all the time so as to erase poor reviews. Bullying within the business seems to be rife too. I've shifted away from the products completely now. Really miss the quality ethical herbalist feel of the old Neal's yard products :(

Ordered a ceramic oil burner online, it arrived in tissue paper with a cardboard box around it so I opened it, as you do. I didn't like it in real life and wanted to return it. When I spoke to customer services they said that because I had opened it the tissue paper was torn so it was considered as being 'no longer in perfect condition' and could not be returned. What?! I didn't buy tissue paper! I bought an oil burner which WAS still in perfect condition. Customers legally have a right to reasonably inspect and assess a product due to distance selling regulations, but this seems to not apply to Neal's Yard Remedies. When I pressed the matter on live chat (how can I possibly see it without opening it?) I was literally given a cut-and-paste response 2-3 times and rudely told that he couldn't help me and he swiftly ended the chat. Baffling. Well, they've lost a 20+ year customer in me.

Really impressed - I placed an order on the website on Monday and paid for quicker delivery and my order arrived this morning. Everything was very well packaged and no issues at all. From reading some reviews I was slightly worried but no worries at all and can’t wait to use my new products :-)

I used to look forward at receiving my parcels from Neal’s Yard, they where so well packaged and felt like you where getting something special. The last 3 parcels have just been thrown in a box with no packaging, arriving with broken glass and just a mess. Will not buy online again from them. Very disappointing.

Ordered 4 items of which 2 arrived together 5/6 days after purchase. Informed that 2 further items were dispatched in 1 further package. The package arrived 12 days after my orginal order (left outside in the rain for hours) but contained only 1 item. I contacted customer services who informed me that a replacement could not be given (Nealsyard had oversold the product) and offered a partial refund not equivalent in value to the product missing, absolutely awful. Furthermore the packaging used in both cases were each the equivalent of two shoe boxes in volume for small items filling no more than 10% of the space, completely undermining any sustainability/environmental credentials.

Shocking customer service.I ordered 3 items. Only 2 arrived. When Neals Yard eventually contacted me they asked for a paper indemnity form to be filled in, scanned, and emailed back (I kid you not). Then....nothing. It was only when I contacted PayPal that I got a reply, and then it said ‘check your account for updates’. And...you guessed it..my account says ‘you have no outstanding items’